Frequently asked questions

You can save an average of 15% at checkout with one valid coupon. Just visit us Coupons Plus Deals for all the updated list of Official North Pole Mail promotions. We are willing to assist you with every purchase.

Yes, they currently ship worldwide, which includes Australia, Canada, England, Great Britain, Japan, and the United Kingdom. But they stop International orders on December 1st each year. You may order after this time but you need to agree to the fact that your items may not arrive before Christmas.

Yes, Official North Pole Mail ships to PO Boxes, in some cases depending on the package design.

If you want to make changes to your order, please contact Official North Pole Mail immediately.

If you did not print your receipt at the end of check out, the receipt may have been sent to your "SPAM" folder. If you have any questions with your purchase, simply contact Official North Pole Mail.

Once you have completed the order process, you will receive a copy of the items you purchased. You will receive an email which includes the "Order Number" as well as a Unique Item Number".

Your orders usually ship out within 2-3 business days of the time you place your order, or you can also select the option to delay your shipping date. is you select a delayed date then your package will be prepared and then binned in their storage facility until the date you have selected.

Official North Pole Mail accepts online orders using Visa, Mastercard, Discover, and American Express. They also accept payments via Paypal and via online checks.

It's a No, for you to guarantee that each personalized letter from Official North Pole Mail is perfect. Their online ordering feature is the safest and most accurate ordering method.

Ordering is easy and convenient. You just simply select the "ORDER" button at the top of the page. Then you will receive a drop-down menu asking you what you would like to purchase, then just select the item you want to order and then you complete the process.

A wonderful way to get the best deals every year is to sign up for their newsletter and reminders via email. Official North Pole mail usually sends out coupon codes and exclusive deals that are limited to their customers who subscribe to their newsletters and reminders. Coupons Plus Deals is also a good source of their updated deals, we are willing to assist you during every purchase.

When you order their prices vary depending on what you order from their website. Letters from Santa start at $11.95 (USD), nice list certificate at $9.95 )USD), and postcards from Santa at $7.95 )USD).

Official North Pole Mail has built this site to enhance children's imagination is a powerful tool they needed as part of growing up. They want to influence younger generations about the importance of kindness, generosity, and general goodwill at an early age. What is the true essence of gift-giving and Official North Pole Mail has been offering products and services to thousands of families worldwide since 2006? They are using some of the latest technologies and have tied several elements together bringing you what use to be one of Santa's best-kept secrets.